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Help zone
| Warranty and Returns |
Where you are an individual buying for yourself rather than for a business, you have the right to cancel within seven days your order, or within seven days of receipt of the goods (whichever is the longer). If you cancel your order, or return the goods in condition as delivered, your payment will be returned in full.
1. All returns to Advantech for credit must be authorized in advance with an Advantech Return Material Authorization Number. To receive your RMA number, the customer should download the Credit RMA form from the eAutomationPro/Advantech website or request these form from their Sales Assistant. Simply complete the form, sign and date them and fax to your eAutomationPro/Advantech Sales Team at
+30 - 210 - 96 05 525.
Download Credit RMA form
2. Material returned to Advantech for credit shall be subject to a restocking charge based on the following schedule.*
Component Orders
Material requested to be returned within 0-30 days of the original invoice date shall incur a 20% restocking charge.
Material requested to be returned with 31-60 days of the original invoice date shall incur a 30% restocking charge.
No material shall be accepted for return if requested more than 60 days from the original invoice date.
BTOS Orders (Customised Orders with Option Codes for Integration)
Material requested to be returned within 0-30 days of the original invoice date shall incur a 30% restocking charge.
Material requested to be returned with 31-60 days of the original invoice date shall incur a 40% restocking charge.
No material shall be accepted for return if requested more than 60 days from the original invoice date.
3. All material returned to Advantech must be in re-saleable condition as determined by Advantech. Material should be returned in original Advantech boxes and include all original packaging, manuals, disks, and other originally included hardware and components. Returns that do not meet this requirement may be denied or subject to an additional restocking charge as determined by the Advantech RMA Dept.
4. Customers are responsible for all freight charges to return material to Advantech.
5. In no case will outbound freight charges billed on the original invoice be credited to the customer when material is returned.
6. Returns for Special Order material or material not normally stocked by Advantech will be authorized for return only if our Vender will accept the material for return. If accepted, any restocking charges imposed by our Vender for this material above and beyond our normal restocking fees will be passed along to the customer.
7. Once an RMA is issued for return of material, it is valid for 30 days. Material received in our Athens Greece warehouse more than 30 days from issuance of the RMA may not be credited and will be returned to the customer at their expense. It is the responsibility of the customer to ensure the material is returned within this time frame.
8. Material returned to Advantech that is not shown on the initial Credit RMA request will be returned to the customer at their expense.
9. Advantech reserves the right to revise any part of the above without notice.
* Approved Evaluation Orders ( Option401 ) are exempt from restocking fees if requested to be returned within the Evaluation period. After the Evaluation Period has expired, the above policy will apply. See the Advantech Product Evaluation Policy.
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